Frequently
Asked
Questions

What is Fibreconnect?

What is FTTP?

What is the difference between FTTP and FTTC?

Why should I choose Fibreconnect?

How do I get Fibreconnect?

What package is right for me?

What contract lengths are available?

What happens if a customer leaves a contract early, is there any early termination fees?

Does the service have an install cost or setup fee?

Do I need a BT phone line?

How do you deliver the service to my property and will this have impact on the roads and area around me?

How long will it take to install the service?

What happens after I place my order?

Will I have no internet during the change from my previous supplier?

Can I use my own router?

Will Fibreconnect work with my network equipment and services?

What about the speeds. Are these actually what I can expect and do you guarantee them?

Are there any download usage limits?

How do I get support once I'm connected?