The package speeds quoted are expected speeds - we would expect you to achieve these speeds on our packages at your premises using a wired ethernet connection to the router provided with a device that is capable of the quoted speeds with no other users on your network using the service.
Fibreconnect packages also include our speed guarantee. If your speed consistently drops below the expected speed for three consecutive days and we can't resolve the issue within 30 days of you notifying us, you can exit the contract or choose to accept a discount on your service fee.
Speeds can vary based upon internal issues -such as using Wi-Fi (we would recommend using a wired connection between your devices where possible), and other bandwidth usage within the property, as well as the general capacity to your area. As the technology we deploy is fibre-based - line length and quality issues don't play a factor as traditional copper-based based broadband (which typically cause the majority of speed issues). Contention and capacity from our core network to your area will be monitored to ensure any congestion is minimised.